Refund Policy

Return Guidelines and Payment Disputes

When You May Request a Refund

Conditions and Exceptions

At Turbo Vendetta, we are committed to delivering a fair, transparent, and enjoyable digital service. We understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which such requests are considered, the eligibility criteria, and how the process works. By using our website and services, you acknowledge and agree to the provisions outlined herein. This document is intended to give users clear, consistent guidance regarding refunds, while maintaining the integrity and fairness of our platform.

This policy may be revised periodically to reflect changes in our offerings, legal obligations, or operational procedures. Please consult this policy before initiating a purchase or requesting a refund. Updates will be posted to this page, and continued use of our site after such changes constitutes your acceptance of the revised terms. Your satisfaction is important to us, and we aim to ensure that all refund claims are evaluated promptly, fairly, and transparently.

What You Should Know About Refund Eligibility

• Refunds apply only to purchases made directly through this website. Any purchases made via third-party marketplaces, such as Google Play or Apple App Store, fall under the respective refund policies of those platforms. We do not manage, control, or process refunds for transactions completed through those services. For any such issues, you must contact their customer support directly.
• Requests must be submitted within 14 calendar days of the transaction date. Claims made outside of this period will not be considered, except in extraordinary circumstances subject to case-by-case review. This timeframe allows us to validate your claim while preventing refund abuse or delays in transaction dispute resolution.
• Consumable digital goods are non-refundable. This includes in-game credits, one-time-use items, limited cosmetics, or temporary content. Once these assets are delivered or accessed, refunds will not be granted under any circumstances, except where legally required. This ensures equitable treatment for all users and preserves gameplay balance.
• Partial use of purchased content renders it non-refundable. If a portion of a bundle, pass, or item is activated, the entire product is deemed consumed. This clause is in place to prevent partial access followed by refund requests and ensures the refund system is not exploited.
• Repeated refund requests may trigger account review. Turbo Vendetta reserves the right to investigate multiple refund attempts, and may take enforcement actions including denial of future requests, account suspension, or permanent bans. Misuse of the refund system compromises platform fairness and may result in the forfeiture of account privileges.

How to Request a Refund

If you believe you qualify for a refund, you must initiate a request through our official support portal. When contacting us, please include all relevant information to help expedite the review. Required documentation includes:

• A valid payment receipt or invoice from the transaction.
• Your Turbo Vendetta username or associated account ID.
• A short explanation detailing the reason for the request.

Incomplete requests lacking verification or documentation may be denied or delayed. Once your request is submitted, our support team will review your case and determine eligibility based on this policy. Approved refunds may take up to 10 business days to process, depending on the payment provider. Please also note that subscription cancellations must be handled separately through the platform where the original transaction occurred.

Refund approval does not automatically cancel any associated memberships or content. You must cancel any active subscriptions manually to avoid further charges. Any access already granted to digital goods will be revoked following a successful refund.

Limitations of Responsibility

Turbo Vendetta does not assume responsibility for purchases made outside of our website. This includes but is not limited to app stores, game launcher platforms, or marketplace integrations. In-app content, mobile features, and platform-specific purchases are handled entirely by their respective providers, and we do not participate in or influence those refund processes.

If you have an issue with mobile billing, gameplay access, or other purchase-related concerns within the mobile version of the game, please refer to the support system associated with that platform. Turbo Vendetta is not liable for discrepancies arising from third-party transaction errors, digital marketplace delays, or mobile operating policies.

We’re Here to Help

If you believe you are entitled to a refund, or if you need help understanding this policy, our support team is ready to assist. We aim to address each inquiry promptly, respectfully, and in accordance with the principles of fairness and transparency. Your feedback is important to us, and all refund-related queries are taken seriously and handled with care.

Please contact us through the official help center for any questions, clarifications, or concerns. Our team is committed to providing clear communication and equitable resolutions. We understand that issues may occur, and we strive to maintain a support process that reflects the values of accountability, respect, and user-focused service.